Return & Refund Policy

  • Any return or exchange of items can only be made within 30 days after the order is received.
  • All items must be 100% complete and in original packaging.
  • For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
  • We will use this information to help you with your order, and eliminate errors in future.
  • Returned merchandise is subject to inspection before issuing a refund. Once product condition is determined we will issue a refund.
  • Clearly mark your order number on the outside of your box to avoid delays to your refund.
  • All refunds go to the original purchaser. A full refund will be due provided the return is received within the return window. We usually accept returns within 3 business days of their arrival.
  • Replacements and exchanges are not supported.
  • Customers can return their original order for a refund and create a new order for the replacement.
  • The buyer will need to pay for the return shipments.

WuluWeiqi’s Duty

My products arrived damaged

We take full responsibility for damaged merchandise issues and we can redo them completely free of charge or provide a full refund. Please contact us immediately and provide us with your order number, frame number, and pictures of the damaged item. We will resend new products to you at no additional cost to you.

The product I received was not what I ordered

We will be fully responsible if we do not fulfill your order in accordance with your order details. If the product is incorrect, please send us a photo of the incorrect product you sent along with the order number. We will resend new products to you at no additional cost to you.

The product was damaged less than 30 days after receipt

If there is an issue with your glasses due to workmanship/material quality within 30 days of receipt, we will resend new ones to you at no additional cost to you. Or we can send you a discount code to buy new glasses and get free shipping from us.